Refund Policy.
Straightforward. No forms. No waiting weeks. No arguments.
1. 30-day money-back guarantee
Every hosting and email plan comes with a 30-day money-back guarantee. If our speed, uptime, or support don't meet your standards within 30 days of purchase, we refund the hosting fee in full — no questions asked.
2. What's refundable
- Hosting plans: full refund within 30 days of the initial purchase.
- Email hosting plans: full refund within 30 days.
- Security add-ons: full refund within 30 days if unused.
3. What's not refundable
The following are non-refundable, in line with registry and processor rules:
- Domain registrations and renewals — registries (NiRA, ICANN-accredited registrars) do not refund domain fees once a registration completes.
- Domain transfers — the transfer fee is paid to the registry and cannot be recovered.
- SSL certificates — once issued, certificate authorities do not refund.
- Add-on services already used — malware cleanup, security audits, migration work already performed.
- Renewals — refunds apply to the initial purchase, not automatic renewals. Cancel auto-renew any time from your client area.
4. How to request a refund
Open a billing ticket from your client area, or email billing@cyberjunior.net. Include:
- Your account email.
- The service or invoice you want refunded.
- Reason (optional — helps us improve, but not required).
5. Processing time
Approved refunds are processed within 5–10 business days. Funds return to the original payment method:
- Card payments (Paystack/Flutterwave): 5–10 business days, depending on your bank.
- Bank transfers: 3–5 business days to the same account.
- USD card payments: 7–14 business days, depending on the issuing bank.
6. Chargebacks
Please contact us before filing a chargeback. Chargebacks cost us time, hurt our payment processing, and are slower for you. Every refund request we've received has been honoured — we have no interest in fighting you over a refund.
If you file a chargeback without contacting us first, we may suspend your account pending resolution.
7. Exceptions
We may decline a refund in cases of:
- Clear violation of our Terms of Service (spam, abuse, illegal content).
- Fraudulent payment methods.
- Repeated refund requests from the same customer (cycling abuse).
8. Contact
Refund questions? Email billing@cyberjunior.net — we reply within 4 business hours.