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24/7
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Search our knowledge base, open a ticket, or start a live chat. Real engineers — average first reply under 15 minutes.
Ticket & chat & phone
English & Pidgin
Nigerian engineers
First reply
Every ticket and chat enters the queue in real time. No tier-1 scripts.
Average
< 15 min
Resolution time
Most issues fixed on first contact. Complex ones escalate to an engineer.
Average
< 4 hours
Satisfaction
Post-ticket rating from Nigerian customers over the last 90 days.
Score
4.8 / 5
Status
Start here
Pick the channel that works for you.
Open a ticket
Structured support with full history. Best for anything you want documented or escalated.
Submit ticket →Knowledge base
Step-by-step guides for cPanel, domains, email, DNS, SSL, WordPress and billing.
Browse articles →Knowledge base
Browse help by category.
Every guide written by the same engineers who run your servers.
Getting started
New to hosting? Set up your account and first site.
Domains
Register, transfer, manage DNS, renew, and lock.
cPanel & hosting
Files, databases, cron jobs, SSL, and server tools.
WordPress
Install, migrate, optimize, and secure WordPress.
Set up mailboxes, IMAP, SMTP, Outlook, and mobile.
Security
SSL, malware removal, WAF, backups, and 2FA.
Billing
Invoices, payments, renewals, and refunds.
Account
Login, two-factor, profile, and security settings.
No articles in this category yet — ask our team.
Popular guides
The four articles most people start with.
Set up your hosting
From login to first deploy — how to get a site live on Cloud Starter in under 10 minutes.
Read guide (5 min) →Install WordPress
One-click install, database setup, admin credentials — and what to do next.
Read guide (6 min) →Point your domain
Change nameservers, set up A records, and understand propagation times.
Read guide (4 min) →Enable free SSL
HTTPS in one click with Let's Encrypt. Includes renewal and troubleshooting.
Read guide (3 min) →Already have a ticket?
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Don't have the ID? Check your inbox for the confirmation email, or log in to your client area.
Support questions
Frequently asked
Your cPanel and FTP credentials are sent automatically to your registered email address when the account activates. You can also log into your client area and click "Login to cPanel" directly under Active Services.
For standard NVMe cPanel web hosting, point your domain registrar at ns1.cyberjunior.net and ns2.cyberjunior.net. Propagation usually completes within 1 to 4 hours.
DNS changes typically begin taking effect within 15 minutes, but can take up to 24 to 48 hours to propagate worldwide depending on your ISP and local cache TTL settings.
CyberJunior provides 100% free website and email migration. Submit a support ticket under the Migrations department with your old cPanel or backup details and our team handles the rest.
All major Nigerian debit and credit cards, bank transfers, USSD, and Paystack. USD payments via card are also supported for international clients.
From your client area, click the service you want to change and select "Request Cancellation" or "Upgrade/Downgrade". Changes take effect on your next billing date. There are no cancellation fees.
Yes. 30 days, full refund, no questions asked. Domain registration fees are non-refundable (registry rule). Open a billing ticket and we process it within 5–10 business days.
Live chat is the fastest channel — usually under 2 minutes. For infrastructure incidents, open a ticket marked "Emergency" and it alerts the on-call engineer directly. Our support line is +234 904 693 2766.